WebQuick

Last Update: February 24, 2026

At Webquick Tech Digital, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and service adjustments for products and services purchased through our website. By placing an order or using our services, you agree to the terms stated below.

1. Eligibility for Refunds

Refunds are applicable only under specific circumstances where services or products fail to meet agreed specifications or are not delivered as promised. Customers must submit a refund request within 7 days of receiving the product or service. Requests submitted after this period may not be eligible for consideration.

2. Non-Refundable Services

Certain services are non-refundable once work has commenced or been delivered. These include:

• Customized printing orders
• Digital marketing campaigns already launched
• Website or design projects after approval stage
• Consultation or strategy services

Because these services involve time, expertise, and resources, refunds cannot be issued once execution has started.

3. Order Cancellation Policy

Orders may be cancelled before production or processing begins. If cancellation is requested after work has started but before completion, only partial refunds may be granted based on the work already completed and expenses incurred.

4. Damaged or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, you must notify us within 48 hours of delivery. Proof such as photographs or videos may be required for verification. Once verified, we may offer:

• 1. Replacement product
• 2. Partial refund
• 3. Full refund

The resolution method will depend on the severity and nature of the issue.

5. Refund Processing Time

Approved refunds are processed within 5–10 business days. The amount will be credited using the original payment method. Processing time may vary depending on your bank or payment provider.

6. Payment Gateway & Transaction Fees

Transaction charges, payment gateway fees, and processing charges are non-refundable unless the refund is due to our error or technical failure. These fees are charged by third-party financial institutions and are outside our control.

7. Project-Based Services

For custom projects such as branding, design, development, or marketing services, refunds are determined based on project milestones. If a project is cancelled mid-process, charges will be calculated according to work completed up to that stage.

8. Client Responsibility

Clients are responsible for providing accurate information, files, approvals, and communication on time. Delays or issues caused by incomplete or incorrect details from the client side do not qualify for refunds.

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated policies will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of any modifications.

10. Contact for Refund Requests

To request a refund or cancellation, please contact our support team with your order details, payment information, and reason for request. Our team will review your request and respond within 7 business days.